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Terms & Conditions

These Terms govern your relationship with the operator of the website ice-ca.com, as made available to users in Canada under the brand Ice Casino. By registering an account, accessing, or using any services on ice-ca.com, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the site. These Terms are effective as of 1 January 2026 and supersede all earlier versions applicable to Canadian users.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator means Brivio Limited, a private company registered in the Republic of Cyprus (registration number HE315596, registered office at Office 102, 12A Lekorpouzier, Limassol, Cyprus), acting in cooperation with Invicta Networks N.V., a Curaçao company licensed by Antillephone N.V. under licence no. 8048/JAZ2012-009, providing and operating the online gambling services offered via ice-ca.com for users in Canada under the brand Ice Casino.
  • Website or Site means the online gambling platform available at https://ice-ca.com, including all subdomains, pages, mobile or other versions referencing these Terms.
  • Services means all gambling and related services offered on the Website, including but not limited to online casino games, slots, table games, live dealer games, promotional offers, bonuses, account management, and payment processing.
  • User or Player means any natural person who visits the Website, registers an account, or otherwise uses the Services made available through ice-ca.com.
  • Account means the personal, single-user account created by a Player on the Website, which enables access to the Services, deposits, wagers, withdrawals, and participation in promotions.
  • Bet or Stake means any amount of real-money funds or bonus funds placed by a Player on the outcome of a casino game, event, or other gambling product offered on the Website.
  • Wager means the act of staking funds (real-money or bonus) on an eligible game, as well as the corresponding monetary value used for the purposes of fulfilling wagering requirements.
  • Bonus means any promotional benefit, including but not limited to matched deposit bonuses, free spins, cashback, loyalty rewards, or other incentives credited to a Player under promotional campaigns or loyalty schemes, subject to specific conditions and wagering requirements.
  • Bonus Funds means non-withdrawable funds credited to a Player's Account under a Bonus or promotion, which may be used for wagering subject to applicable terms, conditions, and wagering requirements.
  • Real-Money Balance means the part of a Player's Account balance consisting of actual deposited funds and cash winnings that are available for withdrawal, subject to verification and any applicable limits.
  • Restricted Jurisdiction means any country, province, state, or territory in which the use of the Services is prohibited by local law, regulation, or the Operator's internal policy. For the avoidance of doubt, this includes, but is not limited to, jurisdictions where local licences are required and not held by the Operator, such as the Canadian province of Ontario for regulated iGaming.
  • KYC or Know Your Customer means the identity verification procedures applied by the Operator to comply with applicable anti-money laundering (AML), counter-terrorist financing (CTF), and other regulatory obligations, including verification of age, identity, payment methods, and source of funds where required.
  • Business Day means any day other than a Saturday, Sunday, or official public holiday in Cyprus or Curaçao on which banks are generally open for business.
  • Chargeback means any request by a Player or cardholder to a bank, card scheme, or payment provider to reverse a transaction previously made to the Operator.
  • Dispute means any complaint, disagreement, or claim raised by a Player relating to the use of the Services, including game outcomes, account balances, bonuses, or any decision taken by the Operator.

Account Registration

Eligibility and Age Requirements

  • Minimum age: To open an Account and use the Services, you must:
    • Be at least 18 years old; and
    • Have reached any higher minimum gambling age applicable in your province, territory, or place of residence in Canada.
    By registering, you expressly confirm that you meet these age requirements. The Operator reserves the right to request proof of age at any time and to suspend or close Accounts where age verification cannot be satisfactorily completed.
  • Jurisdictional restrictions: You may only use the Website where online gambling with offshore operators is not prohibited by law. It is your responsibility to ensure that accessing and using ice-ca.com is legal in your specific location. The Operator does not hold a licence with the Alcohol and Gaming Commission of Ontario (AGCO) or iGaming Ontario; therefore, you must not use the Services from within Ontario where such usage would breach local law or regulatory requirements.

Account Creation Process

  1. Registration form: To create an Account, you must complete the registration process on ice-ca.com by providing at least:
    • Full legal name;
    • Date of birth;
    • Residential address and country of residence;
    • Valid email address and, where requested, mobile phone number;
    • Chosen password and security details.
    You must provide accurate, current, and complete information and keep it updated at all times.
  2. Email verification: After submitting the registration form, you may be required to verify your email address by clicking on a confirmation link sent to the email you provided. The Operator may withhold access to certain Services until email verification is completed.
  3. KYC and identity verification: At registration or any time thereafter, the Operator may request KYC documents, including but not limited to:
    • Government-issued photo ID (e.g., passport, driver's licence);
    • Proof of address (e.g., utility bill or bank statement issued within the last 3 months);
    • Proof of ownership of payment methods used (e.g., redacted bank or card statement);
    • Additional documents regarding source of funds where required by AML/CTF obligations.
    Failure to provide requested documentation may result in suspension of the Account, withholding of withdrawals, and potential closure of the Account.
  4. Single account policy: Each Player is allowed to open and maintain only one Account on ice-ca.com. Multiple accounts, shared accounts, or accounts opened on behalf of others are strictly prohibited. If duplicate accounts are identified, the Operator may:
    • Close or merge duplicate accounts;
    • Void bonuses and winnings associated with duplicate accounts;
    • Return remaining legitimate deposits, where appropriate, subject to verification.

User Obligations

  • Accuracy of data: You must ensure that all information provided to the Operator is true, accurate, and complete and that you promptly update it if it changes. The Operator relies on this information for regulatory, AML, and operational purposes.
  • Password and security: You are responsible for keeping your Account credentials (username, password, security questions, and any two-factor authentication) strictly confidential. You must:
    • Not disclose your credentials to any third party;
    • Use a strong password and change it periodically;
    • Log out after each session, especially on shared or public devices;
    • Notify the Operator immediately at [email protected] if you suspect any unauthorized access or security breach.
    The Operator is not liable for losses resulting from unauthorized use of your credentials where you have failed to take reasonable steps to protect them.
  • Use for personal, non-commercial purposes: Your Account is for your own personal, recreational use only. You must not:
    • Act on behalf of or for the benefit of any third party;
    • Use the Account for professional gambling, betting syndicates, or arbitrage schemes;
    • Use the Services for any unlawful or fraudulent activity, including money laundering or terrorism financing.
  • Residence and tax obligations: You are solely responsible for complying with any tax obligations arising from your use of the Services and for reporting your winnings to the relevant tax authorities in Canada or elsewhere, as applicable.

Betting & Gameplay Rules

General Gameplay Conditions

  • Game rules: Each casino game, slot, table game, or live dealer game is governed by its own specific rules, paytables, and return-to-player (RTP) information as displayed within the game interface or related help sections. By placing a Bet, you confirm that you have read and understood the applicable game rules.
  • RNG fairness: For virtual (non-live) games, game outcomes are determined by a certified random number generator (RNG). The platform used by Brivio Limited has been independently reviewed by eCOGRA, and the aggregate payout percentage reported (96.15%) reflects the long-term average expected RTP across the portfolio, not a guarantee of individual session results.
  • Time of Bet: A Bet is considered accepted when it is registered on the Operator's servers and reflected in your game or Account balance. Electronic logs of the Operator shall be deemed conclusive evidence of the details and time of each Bet, its outcome, and the resulting Account balance, subject to manifest error or technical malfunction.

Placing Bets: Minimums, Maximums, and Types

  • Minimum and maximum stakes:
    • Each game defines its own minimum and maximum Bet limits, which may differ from game to game and may be adjusted at the Operator's discretion.
    • Your ability to place a Bet is also limited by your available Account balance (real-money and/or bonus funds, as applicable).
  • Types of wagers: The Website offers various types of wagers, including but not limited to:
    • Standard slot spins and feature bets;
    • Table game bets (e.g., roulette, blackjack, baccarat);
    • Live casino bets placed in real time with live dealers.
    Additional Bet types may be introduced, modified, or removed at the Operator's discretion, subject to applicable regulations.
  • Bet validity: A Bet is valid only if:
    • It is placed before the relevant game round or spin is closed;
    • It has been properly recorded by the Operator's systems;
    • No technical or systemic error affecting the Bet has been identified.

Cancellation and Modification of Bets

  • Player-initiated changes: Once a Bet has been placed and accepted by the system, it generally cannot be cancelled or modified by the Player. It is your responsibility to carefully review the Bet amount and parameters before confirming the Bet.
  • Operator-initiated cancellation: The Operator may, acting reasonably and in compliance with applicable law, cancel or void a Bet and adjust balances in the following circumstances:
    • Technical malfunction, system error, or misconfiguration affecting the game, odds, or payout calculation;
    • Evidence of fraud, collusion, or abuse of software glitches or loopholes;
    • Incorrect display of game information or results due to obvious error;
    • Where the Bet is placed in clear breach of these Terms or specific game rules.
    In such cases, the Operator may:
    • Void the affected Bet and return the stake to the Player; or
    • If appropriate, re-settle the Bet according to the correct game rules and configuration.

Conduct in Live Casino, Chats, and Communication Channels

  • Respectful behaviour: When participating in live casino tables, chat functions, or any other communication channels provided via ice-ca.com, you must:
    • Treat other players, dealers, and staff with respect;
    • Refrain from harassment, insults, threats, or discriminatory language (including, without limitation, content that is racist, sexist, homophobic, transphobic, xenophobic, or otherwise hateful);
    • Not engage in spamming, advertising, or soliciting other players.
  • Prohibited conduct: The following are strictly prohibited and may lead to immediate suspension or termination of your Account, voiding of Bets, and reporting to relevant authorities where appropriate:
    • Fraudulent activities, including chargeback abuse, identity theft, or use of stolen payment instruments;
    • Collusion with other players or third parties to gain unfair advantage;
    • Exploitation of software bugs, loopholes, or configuration errors ("advantage play" based on technical flaws);
    • Use of automated bots, scripts, or external tools to manipulate game outcomes.
  • Monitoring and sanctions: The Operator may monitor gameplay and chats to detect suspicious behaviour, protect the integrity of games, and ensure compliance with these Terms. Sanctions may include warnings, chat bans, game restrictions, Account suspension or closure, and confiscation of funds derived from prohibited conduct, to the extent permitted by applicable law.

Bonus Terms

General Bonus Conditions

  • Separate bonus rules: In addition to these Terms, each Bonus or promotion offered on ice-ca.com is subject to specific bonus terms (the "Bonus Rules"), which are published on the Website, including at https://icecasino.com/en-ca/bonus-terms. By claiming or using any Bonus, you agree to be bound by both these Terms and the relevant Bonus Rules.
  • Availability to Canadian players: Certain promotions may be targeted to or restricted for Players based on country, region, currency, language, or other criteria. The Operator reserves the right to limit or exclude Canadian users or users from particular provinces where required by law or internal risk policies.
  • Abuse and irregular play: If the Operator reasonably suspects bonus abuse, irregular betting patterns, or attempts to guarantee profits irrespective of game outcome (e.g., low-risk betting to clear wagering), the Operator may:
    • Forfeit Bonus Funds and related winnings;
    • Cancel current and future bonus eligibility;
    • Close the Account where abuse is serious or repeated.

Bonus Activation and Wagering Requirements

  • Activation: A Bonus may be activated by:
    • Entering a bonus code during registration or deposit;
    • Selecting a promotional offer in the cashier or promotions page;
    • Accepting a pop-up offer or email promotion; or
    • Being credited automatically under a loyalty or VIP program.
    Activation conditions, such as minimum deposit amounts and eligible payment methods, are specified in the Bonus Rules.
  • Wagering requirements:
    • Most deposit or welcome bonuses will include wagering requirements (e.g., 35x bonus amount, 40x deposit+bonus) that must be met within a specified timeframe before any Bonus Funds or related winnings can be withdrawn.
    • Only qualifying wagers placed on eligible games contribute to the fulfilment of wagering requirements, and different game categories may contribute at different rates (e.g., slots 100%, table games 10%, live casino 10% or 0%).
    • Where wagering requirements are not met within the stated timeframe, the Bonus and any associated winnings may be cancelled and removed from the Account.
  • Real-money vs. bonus balance: Unless otherwise stated:
    • Real-money funds are usually wagered first; Bonus Funds are used only after the real-money balance is exhausted.
    • Withdrawals requested before completion of wagering requirements may lead to automatic forfeiture of the active Bonus and related winnings.

Prohibited Games and Actions for Bonuses

  • Game restrictions: Certain games or categories may be excluded from bonus play or may contribute differently towards wagering. These restrictions and contribution rates are specified in the Bonus Rules and may include:
    • Specific high-RTP slots;
    • Progressive jackpot games;
    • Some table games and live casino titles.
  • Bet size limitations: While wagering a Bonus, maximum Bet limits per spin, round, or hand may apply (e.g., CAD 5 or 10 per wager, or a percentage of the original bonus). Exceeding the permitted maximum Bet while an active Bonus is in play may be considered bonus abuse and result in confiscation of the Bonus and associated winnings.
  • Prohibited strategies: The following behaviours may be treated as bonus abuse:
    • Placing single large bets, then significantly reducing bet size after a substantial win to meet wagering requirements;
    • Betting both sides of the same outcome or otherwise minimizing risk purely to clear wagering;
    • Using Bonus Funds to accumulate value in games (e.g., bonus features) and then switching to real-money play to release such accumulated value.

Combining Promotions

  • One active bonus policy: Unless expressly stated otherwise:
    • Only one active deposit-related Bonus may be in effect on your Account at any time;
    • New Bonuses cannot be activated until the existing Bonus is either completely wagered, forfeited, or expired.
  • Non-stackable offers: Promotional offers, including free spins, reload bonuses, and cashback, may not be combined or stacked with other promotions, unless clearly specified in the Bonus Rules.
  • Changes and withdrawal of offers: The Operator may modify, suspend, or withdraw any Bonus or promotion at any time, provided that:
    • Changes do not adversely affect Bonuses already accepted by Players, except in cases of manifest error, fraud, or other legitimate grounds; and
    • Where required, Players are notified through the Website, email, or on-site messaging.

Payments & Withdrawals

Deposits

  • Deposit methods: Subject to availability in Canada and your specific province, the Website may support a range of deposit methods, including:
    • Credit and debit cards;
    • E-wallets;
    • Prepaid vouchers or alternative payment solutions;
    • Cryptocurrency or blockchain-based payment channels, where permitted.
    The actual list of supported methods, currencies, fees, and limits is displayed in the cashier section of ice-ca.com.
  • Ownership of payment instruments: You may only use payment methods that are registered in your own name. The Operator may request documentation to verify ownership of any card, account, or wallet used. Use of third-party methods is prohibited and may result in refunds to the original owner, investigation, and Account suspension.
  • Deposit limits and processing times:
    • Minimum and maximum deposit amounts depend on the chosen payment method and are specified in the cashier.
    • Deposits are processed as quickly as commercially reasonable. Most deposit transactions are credited instantly or within a short period, but delays may occur due to banking or technical issues outside the Operator's control.

Withdrawals

  • Withdrawal eligibility: You may request a withdrawal of available Real-Money Balance, subject to:
    • Completion of any applicable wagering requirements for Bonuses or promotions;
    • Satisfactory completion of KYC and AML checks, including identity and payment method verification;
    • Compliance with these Terms and absence of suspected fraudulent or abusive conduct.
  • Withdrawal methods and "return to source" principle:
    • Where possible, withdrawals will be processed using the same method and to the same account used for deposits ("return to source").
    • If the original deposit method does not support withdrawals, alternative payout options may be offered, subject to additional checks.
  • Limits, fees, and processing times:
    • Minimum and maximum withdrawal amounts per transaction, day, week, or month may apply and are specified in the cashier and/or relevant policies.
    • The Operator aims to review and approve withdrawal requests within reasonable timeframes, typically within several Business Days, subject to KYC checks and internal review.
    • External payment providers and banks may require additional time to complete the transfer, and may charge fees or apply currency conversion at their own rates, which are outside the Operator's control.

Chargebacks, Reversals, and Refunds

  • Chargebacks and reversals: If a deposit is subject to chargeback, reversal, or cancellation:
    • The Operator may deduct the amount of the chargeback from your Account balance;
    • Winnings derived directly or indirectly from such funds may be voided and removed, to the extent permitted by law;
    • Your Account may be suspended or closed, and the matter may be referred to collection agencies or relevant authorities.
  • Refunds of bets and bonuses: As a general rule, Bets are final once placed and accepted. Refunds of Bets or Bonuses are granted only in exceptional cases, such as:
    • Technical malfunction causing invalid game results;
    • Manifest error in game configuration or payout tables;
    • Any other circumstance where the Operator, acting reasonably and in accordance with applicable law, determines that a refund is appropriate.
    In such cases, the Operator may void the affected game rounds, restore the stake, or otherwise adjust the balance to reflect a fair and lawful outcome.

Limitation of Liability

Operator's Obligations

  • Provision of services: The Operator undertakes to provide the Services with reasonable skill and care and in accordance with these Terms and applicable law, including:
    • Maintaining the integrity and fairness of games through certified RNG systems and periodic testing;
    • Accurately recording and settling Bets and game outcomes, subject to the correction of manifest errors;
    • Implementing appropriate security controls and AML procedures in line with regulatory expectations in Curaçao, the Republic of Cyprus, and other relevant jurisdictions.
  • Information accuracy: The Operator takes reasonable steps to ensure that information published on the Website (including game rules, RTP values, and promotional details) is accurate and up to date as of 2026. However, minor errors or omissions may occur, and the Operator reserves the right to correct such information without prior notice.

Exclusions of Liability

  • Technical failures: To the maximum extent permitted by applicable law, the Operator is not liable for any loss or damage arising from:
    • Interruptions, delays, or errors in transmission caused by internet service providers, network congestion, power failures, or other external factors;
    • Hardware or software failures on your device, including compatibility issues;
    • Viruses or malicious code originating from third-party sources, provided that the Operator has implemented reasonable security measures.
  • Third-party services: The Operator is not responsible for the acts or omissions of third-party payment processors, financial institutions, or software providers, except where such liability cannot be excluded under mandatory law.
  • Responsible gambling and personal decisions: Gambling involves risk of financial loss. You are solely responsible for:
    • Your decisions to place Bets and the size of such Bets;
    • Managing your gambling activity and budget;
    • Ensuring that your use of the Services does not conflict with your personal, financial, or legal circumstances.
    The Operator provides responsible gambling tools and information (including via https://icecasino.com/en-ca/responsible-gaming), but cannot be held liable for losses resulting from your gambling activity.

Limitation of Damages

  • Maximum compensation: To the fullest extent permitted by law, the total aggregate liability of the Operator to you arising out of or in connection with your use of the Services (whether in contract, tort, negligence, or otherwise) is limited to the lesser of:
    • The amount of the Bet or transaction in dispute; or
    • The total net amount you have deposited to your Account in the three (3) months preceding the event giving rise to the claim, less any withdrawals made during that period.
  • Excluded categories of loss: In no event shall the Operator be liable for:
    • Indirect, incidental, special, punitive, or consequential damages;
    • Loss of profits, revenue, business, data, or goodwill;
    • Any loss arising from events beyond the Operator's reasonable control (force majeure), including acts of God, war, strikes, or government actions.
    Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

Intellectual Property Rights

Ownership of Content and Software

  • Proprietary rights: All intellectual property rights in and to the Website and Services, including but not limited to trademarks (such as the Ice Casino brand as used solely in connection with ice-ca.com), logos, domain names, graphics, text, software, source code, databases, audio-visual content, and other materials, are owned by the Operator, its affiliates, licensors, or partners and are protected by copyright, trademark, and other intellectual property laws.
  • Limited licence to use: Subject to your compliance with these Terms, the Operator grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for your personal, non-commercial entertainment purposes only.

Prohibited Uses

  • Copying and distribution: You may not, without the prior written consent of the Operator:
    • Copy, reproduce, modify, adapt, translate, distribute, publish, or create derivative works from any part of the Website or its content;
    • Reverse engineer, decompile, disassemble, or attempt to derive the source code of any software used in connection with the Services, except where permitted by mandatory law;
    • Remove, alter, or obscure any copyright, trademark, or proprietary notices displayed on the Website.
  • Commercial exploitation: You are not permitted to use any part of the Website or Services for commercial purposes, including:
    • Selling, renting, leasing, or sublicensing access to the Website;
    • Using automated tools (such as crawlers, scrapers, or robots) to extract data or content for commercial exploitation;
    • Using trademarks or branding associated with Ice Casino or ice-ca.com without express written permission.

Privacy & Data Protection

Your personal data is collected and processed by the Operator in accordance with the applicable data protection laws and the Privacy Policy published on the Website at https://icecasino.com/en-ca/privacy-policy. By using the Services, you acknowledge that you have read and understood the Privacy Policy and consent to the processing of your personal data as described therein, including for purposes of:

  • Account creation, management, and verification (KYC/AML);
  • Provision of gambling services and customer support;
  • Fraud prevention, risk management, and regulatory compliance;
  • Marketing communications, where permitted and subject to your preferences.

In case of any inconsistency between these Terms and the Privacy Policy regarding data protection matters, the Privacy Policy shall prevail to the extent of such inconsistency.

Changes to Terms

Modification Procedure

  • Right to amend: The Operator may, from time to time and where justified by legal, regulatory, technical, or operational reasons, modify or update these Terms. Any updated version will be published on the Website with a revised "effective date".
  • Notification of changes: Where changes are material or significantly affect your rights or obligations, the Operator will take reasonable steps to notify you, which may include:
    • Displaying an on-site banner or pop-up when you next log in;
    • Sending a notice by email to the address registered on your Account;
    • Posting a clear notice in the terms and conditions section of the Website.

Acceptance and Disagreement

  • Deemed acceptance: Continued use of the Website or Services after the effective date of updated Terms constitutes your acceptance of such changes.
  • If you disagree: If you do not wish to accept the updated Terms:
    • You must immediately stop using the Services and close your Account; and
    • You may request withdrawal of any remaining Real-Money Balance, subject to KYC checks and any lawful withholding in relation to fraud, chargebacks, or regulatory obligations.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

  • Grounds for suspension/termination: The Operator may suspend or close your Account, withhold or delay withdrawals, and/or void transactions where it reasonably believes that:
    • You have breached these Terms or any applicable Bonus Rules;
    • You are under legal gambling age or have failed to complete KYC checks;
    • You have engaged in or attempted to engage in fraud, collusion, money laundering, or other unlawful conduct;
    • You have used another person's payment method without authorization;
    • You are located in or using the Services from a Restricted Jurisdiction (including, where applicable, certain Canadian provinces);
    • There are reasonable security or risk management concerns.
  • Interim measures: During investigation of suspected breaches, the Operator may temporarily suspend your Account and freeze balances, pending the outcome of the review.

Player's Right to Close the Account

  • Voluntary closure: You may request closure of your Account at any time by contacting customer support at [email protected] or via live chat. Before closure:
    • You should request withdrawal of any available Real-Money Balance;
    • Any active Bonuses and associated Bonus Funds may be forfeited upon Account closure.

Refund of Funds and Consequences of Termination

  • Balance on termination: Upon closure of your Account (whether initiated by you or the Operator), and subject to any ongoing investigation:
    • Legitimate Real-Money Balances, excluding sums linked to fraud, chargebacks, or other prohibited activities, will normally be returned to you using an appropriate payment method;
    • Bonus Funds and unfinished Bonuses are generally cancelled and removed.
  • Confiscation in case of breach: Where closure results from serious breach of these Terms, fraud, or unlawful activity, the Operator may be entitled, to the extent permitted by applicable law, to:
    • Void winnings and Bonuses associated with such breach;
    • Retain or recover funds required to offset losses, chargebacks, or damages.
  • Notification: Where reasonably practicable, the Operator will notify you by email of the decision to suspend or terminate your Account, stating the main reasons and any applicable next steps, unless legal or security considerations prevent such disclosure.

Governing Law & Jurisdiction

Applicable Law

  • Contractual framework: These Terms, and any contract between you and the Operator relating to your use of the Services, are governed by the laws of Curaçao, to the extent that such choice of law is consistent with mandatory consumer protection laws applicable in your place of residence.
  • Consumer protection: Nothing in these Terms deprives you of any protection granted by mandatory provisions of the law of your country or province of residence, where such protections cannot be excluded by contract.

Dispute Resolution

  • Internal complaints procedure: If you have a complaint or Dispute concerning the Services, you should first contact the Operator's support team at [email protected] or [email protected], providing:
    • Your full name and Account details;
    • A clear description of the facts and nature of the complaint;
    • Any relevant supporting evidence (screenshots, transaction IDs, correspondence).
    The Operator will acknowledge receipt and attempt to resolve the complaint within a reasonable timeframe.
  • Escalation to ADR / regulator: If, after completing the internal complaints process, you remain dissatisfied, you may escalate the matter to the independent complaints service associated with the Curaçao licence by contacting [email protected] or checking the licence validation portal at https://validator.antillephone.com for further guidance.
  • Courts and arbitration: Subject to any applicable mandatory laws granting you the right to bring proceedings in your local courts, any Dispute arising out of or in connection with these Terms shall, in the first instance, be subject to good-faith negotiations. Failing amicable settlement or ADR, the Dispute may be brought before the competent courts of Curaçao, without prejudice to any rights you may have under the laws of your place of residence.

Contact Information

If you have any questions regarding these Terms, your Account, or the Services provided on ice-ca.com under the Ice Casino brand, you may contact the Operator using the following details:

  • Customer Support (general enquiries & assistance)
    Email: [email protected]
    Live Chat: 24/7 live chat available on the Website (access via the support or chat icon when logged in).
  • Complaints / Internal Dispute Resolution
    Email: [email protected]
  • Alternative Dispute Resolution / Licensing Authority Contact (Curaçao)
    Email: [email protected]
    Licence Validation Portal: https://validator.antillephone.com
  • Registered / Principal Place of Business (Management & Payments)
    Brivio Limited
    Office 102, 12A Lekorpouzier
    Limassol, Cyprus

Additional information about terms and conditions, bonus rules, privacy, and responsible gaming applicable to Canadian-facing operations can be found at the following related URLs:

  • https://icecasino.com/en-ca/terms-and-conditions
  • https://icecasino.com/en-ca/bonus-terms
  • https://icecasino.com/en-ca/privacy-policy
  • https://icecasino.com/en-ca/responsible-gaming